Support

FAQ: We're here to help

Everything you need to know about Toga’s AI-powered run training, injury prevention, and how to get the most from your journey.

How does Toga create my training plan?

Toga builds your plan based on information you provide during onboarding: your goal (race or general training), recent running volume from wearable integration or manual input, weekly schedule, experience level, and any current injuries.

Our AI uses this to build a phased training plan that progressively builds your mileage at a safe rate for your experience level. Each phase has a specific purpose - like building your base, developing speed, or tapering for race day.

You can adjust your preferences anytime, and Toga will rebuild your plan to reflect those changes.

Is Toga only for advanced runners? Or for beginners?

Yes, both. Toga adjusts to your experience level - whether you're running your first 5K or trying to qualify for the Olympic Trials. Your plan's mileage targets, progression rate, and training phases are all tailored to where you are now and where you want to go.

What makes Toga’s AI assistant coach unique?

Toga's AI coach is built for the weeks that don't go perfectly. It understands that runners get niggles. Unlike generic training apps, it factors in your injury history, adjusts your plan when something flares up, and helps you return to running safely.

It also adapts to real life - whether you're sick, traveling, dealing with bad weather, or just need to shuffle your week around. And if you're crushing your workouts, it recognizes that too and will progress your training to match your fitness. Tell the coach what's going on and it adjusts your plan accordingly, keeping you on track toward your goal.

How does my free trial work?

New users get a 14-day free trial with full access to all Toga features, including personalized training plans and the AI assistant coach. You won't be charged during the trial period. Before your trial ends, you can subscribe to Toga All Access (monthly or annual) to continue using all features.

How do I cancel my subscription?

Toga subscriptions are managed through the App Store. To cancel, go to Settings → Subscription → Manage Subscription, which will open your App Store subscription settings. You can cancel anytime, and you'll retain access until the end of your current billing period.

How do I delete my account?

Go to Settings → Personal Information → Delete Account. This will permanently delete your account and all associated data, including your training history, injury logs, and preferences. This action cannot be undone.

My workouts aren't syncing. What should I do?

First, check that your device or platform is still connected in Settings → Connected Apps. For Apple Health, make sure Toga has permission to read your health data in your iPhone's Settings → Health → Data Access. If issues persist, try disconnecting and reconnecting the app. For further help, email us at support@togaperformance.com.

Still have questions? Reach out to support@togaperformance.com — our team is here to help.

Contact Support